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Legal Documents & Policy

LAST UPDATED 3.31.26

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IMPORTANT NOTE:  Total Highspeed may revise the Acceptable Use Policy, as well as its User Agreement, general Terms and Conditions of service, and any other policies or disclosures, from time to time without notice through revisions posted at totalhighspeed.com. Accordingly, users of Total Highspeed services should consult this website regularly regarding their rights and obligations and to ensure that their activities conform to the most recent version. In the event of a conflict between any subscriber agreement and this policy, the terms of this policy will govern. Questions or complaints regarding this policy can be directed to customerservice@totalhighspeed.net

PRIVACY

POLICY

At Total Highspeed, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide to us. By using our services, you consent to the practices described in this policy.

USER
AGREEMENT

At Total Highspeed, we are committed to delivering a reliable, open, and transparent internet experience. Our User Agreement outlines how we provide service, including our approach to network management, performance, and fair access. 

ACCEPTABLE USE

POLICY

At Total Highspeed, we are committed to maintaining a safe, secure, and reliable online experience for all users. Our Acceptable Use Policy outlines the guidelines for how our network and services should be used, including the types of activities and content that are not permitted. 

BROADBAND

LABELS

The FCC now requires all internet service providers to present product information in a standardized format. This will make it easier to compare fees, speeds, and pricing across different providers. We believe that this transparency, combined with the simplicity of our plans, will help you find the best options to suit your needs.

INTERNET TRANSPARENCY

POLICY

At Total Highspeed, we are committed to delivering an open, transparent, and reliable internet experience for every customer. We do not block, throttle, or unfairly prioritize lawful content, applications, or services, and we treat all internet traffic equally without paid prioritization. Our network is thoughtfully managed to maintain consistent performance, using reasonable techniques only when necessary—such as during periods of heavy congestion—to support essential services like streaming, gaming, and video calls. Most customers experience speeds close to their advertised plans, though performance may vary based on equipment or usage. We do not impose hidden data caps or sell personal browsing data, and we remain dedicated to clear communication around our services, pricing, and network practices.

STAY UP TO DATE

By opting in to receive messages from Total Highspeed, you agree to receive updates, promotions, service notifications, and account-related alerts via SMS. Message frequency may vary depending on the nature of the messages. Message and data rates may apply. For assistance, text HELP. To opt-out, text STOP at any time. For more details, review our Privacy Policy and Terms & Conditions.

Thank you for staying connected with Total Highspeed! We look forward to serving you!

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